Thursday, 23 May 2013

Using technology to improve government customer service

Contact: Kim Coverdale Conference Convenor, CommStrat (Hallmark Conferences + Events)
P: 03 8534 5017 E: kim.coverdale@commstrat.com.au W: www.governmentcustomerservice.com.au

Location: Melbourne
Date of Event: 25-26 June 2013

Intended Audience: All Interested.

I am pleased to provide you with information about the Reinventing Government Customer Service Conference 2013 (25th and 26th June, Melbourne). Early bird registrations for the conference close Friday 24th May,

I am pleased to provide you with information about the Reinventing Government Customer Service Conference 2013 (25th and 26th June, Melbourne). Early bird registrations for the conference close Friday 24th May, so register now at www.governmentcustomerservice.com.au to save $100 off the standard conference registration rates.

The conference will assist government staff to streamline and improve the delivery of services and information, with a particular focus on how technology can be used to enhance customer service provision within government and the wider public sector.

In particular, I would like to draw your attention to the conference speaking program which features a range of technology-focussed presentations that will provide attendees with knowledge and practical information for delivering relevant, timely, efficient and cost effective customer service.

Presentations include:
* Community Relationship Management (CRM) at CFA: Michael Foreshew, Executive Manager ICT Services, Country Fire Authority - Victoria
* Ten steps to harnessing the NBN to create 21st century customer service: Peter Fitz, Communications and Marketing Consultant and former executive at EPA, Consumer Affairs, City of Greater Geelong and Moreland City Council
* Direct Delivery - the State Library of Victoria's online copy service: Ben Conyers, Access & Delivery Manager, Access & Information, State Library of Victoria
* Introducing a multi-channel customer service system and culture into a local government environment: Suzanne Patterson, Manager Customer Service, Hobsons Bay City Council
To view the full conference speaking program, click here

The conference will focus on themes including:
* BEST PRACTICE: Gain insights into best practice in customer service and client relations, including policies and procedures
* NEW TECHNOLOGIES: Reinvent customer service through using technologies such as CRM software, mobile and social media
* CUSTOMER SATISFACTION: Manage customer expectations and complaints, and optimise the customer experience
* DOING MORE WITH LESS: How to improve customer service on a budget

For panellist and speaking enquiries please contact me by email at kim.coverdale@commstrat.com.au or by phone on (03) 85345017.

For information about other CommStrat conferences, please visit www.commstrat.com.au/events